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NOTE* : PRICE IS BASED ON?ONE BUNDLE. Pls select the QUANTITY OPTION if you need more bundles.
Hair Details
| Hair Texture | Kinky Straight |
| Hair Original | Brazilian/ Peruvian/ Indian/ Malaysian Virgin Hair |
| Hair Grade | 10A |
| Weight | 95-100g per bundle |
| Color | #1B Natural Black |
| Feature |
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Here are the answers of what you may ask about heymywig' s products. Hope it can help you to some extend. Anyway, reach out us if you have any question, we are always happy to help and we will keep update you all the answers of the questions that you ask on this page!
Q: What material do you use to make the wig/hair bundles?
A: We use 100% virgin hair ( Brazilian hair /Indian hair /Peruvien hair) only, pls allow us to choose the material among them before we ship it out if you have no requirement on this.
Q: Does the wig come with hairline pre-plucked?
A: The hairline is pre-plucked. Additional plucking might be necessary depending on your preference.
You can find some plucking/styling tutorials on YouTube. YouTuber like "IAmErickaJ. Channel” has a lot educated and helpful video on plucking.
Q: Does the wig come with knots bleached?
A: Normally they aren’t unless you request. Also, it will come “lightly” bleached if you require it. This method helps to prevent damage and shedding on your unit during delivery. Please leave us the notes of requesting bleaching knots in your shopping cart before heading to checkout.
Q: Can the hair be dyed or restyled?
A: Yes! You're more than welcome to dye/ perm the wig in natural black color for they are unprocessed human hair. You can dye it with the color you want as well as curl/ straighten it. But pls be aware of the processing time/ temperature. It may damage the hair if over process or over heat.
Also, pls pay more attention when you are going to dye/ perm wigs in #613 blonde color. Because it is processed hair already ( we bleach the natural black color hair into #613 blonde). It may get mat/ frizzy/ shedded if over process. So pls make sure that you take good care of it before and after you do anything with it( like deep condition and hair treatment are necessary)
We recommend that you color or process it by a professional to make sure it won’t get ruined.
Q: Can I wear y'all wigs without glue?
A: Yes, you can. But kindly note that it may not looks as natural and secure as you glue it down. Wigs are come with thin elastic belt to help you to secure the wig but it is not always perfect for everyone because of different head size. So we send you the thick black elastic band along with your order. You can sew it in for a perfect fit to make it totally gluless.
Q: What’s the difference between Normal Transparent Lace and HD lace?
A: The Normal Transparent Lace is kind of regular lace but with light lace color. You can tell the difference by the picture below
Q: What’s the difference between regular lace material and HD lace?
A: HD Lace is kind of a new lace material that is more light, thinner, soft, and looks more transparent than normal lace. It can melt into your skin perfectly and make the whole hairline more natural. As you can see in the picture below
Q: How long does your hair last?
A: This hair can last for a very long time depending on how you maintain it. Treat it like your own hair and take good care of it and it will last longer. Depending on maintenance, the hair will last 8 months to a year. Click here to learn >>> HOW TO TAKE CARE OF HUMAN HAIR WIG?
All orders placed from Monday to Friday (excluding public holidays) will be processed and shipped within 1-3 working days. Orders can experience delays to be processed when
All orders placed during non-business hours, this includes weekends (Saturday & Sunday), evenings and national holidays, will be processed once regular business hours have resumed.
FREQUENTLY ASKED QUESTIONS
Q: How many days does it take to receive my order?
A: Normally we fulfill your order in about 3-7 business days. But it might get delayed because of COVID-19, so pls expect at least 5-7 business days to receive the package. Also, it may take longer if custom orders (Color wigs/ high density...). Message us if there is a specific deadline for receiving your order before you placing your order! We will do our best to meet your expectations.
Estimated Delivery Date
* Delievry time just for your reference, pls make sure you place your order at least 10 days ahead of your schedule to make sure you can get the hair in time.
To USA - About 3-5 business days
Other Country - About 7 business days (If no custom delay)
Q: Which shipping company do you use?
A: Normally your package is carried by DHL. We do use FedEx/Aramex (to UK and SA often). Feel free to let us know if you want to use the specific one.
Q: How do I check my package?
A: Any update on your order, including order comfirmation/tracking information, will be sent to the email that you left when placing order as soon as you make the purchase or package departs our facilities.Please check your spam folder if you don’t see it inside your inbox. We recommend you to leave both your email and phone number when placing order to make sure you can receive all update of your order in time.
Once you receive the tracking number, you can track your package via link: https://www.heymywig.com/pages/track-order
Please note that once packages are carried by DHL/Fedex, we are no longer responsible for the delivery of the item. This responsibility is passed on to the shipping company. So we are NOT responsible for any lost/stolen package. You will not receive a refund for lost/stolen package. If you will not be home on the expected arrival date/time, we recommend to contact DHL to have your package held at their location or rearrange delivery time. In case the package get lost in transition/ out of delivery, pls call your local DHL customer service to solve the issue. If there is anything else that we may do for you, please do not hesitate to reach out!
Q: Do I need to pay the shipping fee extra?
A: Your wig order can enjoy Free Shipping on Heymywig.com! For other items, shipping fee will be calculated automatically at checkout.
If you notice that you're charged for shipping fee when your order contains wig and other items (bundles, closures or other accessories). Pls contact us at service@heymywig.com before you make the purchase. We will deduct the shipping fee for you :)
NOTE: For all international orders, you will need to pay for all import taxes, duties and tariffs (if any) as per your country’s governing laws in order to clear customs.So, pls do some research on the customs policy of your country before you shopping online to make sure that you won't be charged anything.
Q: Do you ship worldwide?
A: We provide delivery to any address within Global, except few countries. However, do note that we do not deliver to PO Boxes, military and restricted areas, all naval ports and JurongIsland.
On our website, payment by PayPal, Western Union, MoneyGram are acceptable.
If payment by PayPal, pls keep your billing address and shipping address the same. Make sure you 're entering in the correct billing address that is associated with your bank card or you might fail to process the payment if wrong billing address.
If you want to pay by Western Union/MoneyGram. Pls contact us via
