Thank you so much for choosing HeyMyWig!
You must contact us first before refunding your package during business hours within the seven (7) day return period after you receive the package for refund/exchange issue, attaching with photos or videos of the items that you received.
Contact email: firstname.lastname@example.org
Please attach a note inside your package including your order number and Reason for return! HeyMyWig will refund/exchange orders that the item has not been damaged, solied, washed, altered or worn and all lables/tags are attached. Pls make sure that the hair is in its original condition or a return will not be issued.
Also pls kindly note that:
- Custom orders (small or large size, high density (180% or up), color wigs, special sale items or any specific requirements that you request when placing order) are not eligible for refund or exchange.
- Unless it is our fault that send you the wrong items, HeyMyWig is not responsiable for any shipping fee of return/ exchage.
- Make sure you send your return via FedEx/DHL only with a tracking number because HeyMyWig will not be responsible for lost returns. PLS DO NOT use UPS to send your return as they get lost everytime which we will not be responsible for.