Payment & Shipping

Thank you so much for choosing HeyMyWig!


On our website, payment by PayPal, Western Union, MoneyGram are acceptable.

If payment by PayPal, pls keep your billing address and shipping address the same. Make sure you 're entering in the correct billing address that is associated with your bank card or you might fail to process the payment if wrong billing address.

If you want to pay by Western Union/MoneyGran. Pls contact us via

  • LiveChat
  • WhatsApp : +86 130-0686-6483
  • Email :



We provide delivery to any address within Global, except few countries. However, do note that we do not deliver to PO Boxes, military and restricted areas, all naval ports andJurongIsland.


All orders placed from Monday to Friday (excluding public holidays) will be processed and shipped within 1-3 working days or longer depending on the item you purchase upon confirmation of payment, from our warehouse. This could vary with circumstances such as online security checks, shipping restrictions, payment authorization, packing and dispatching of order. An email confirmation will be sent for all orders once received.

Express shipping requires 2-5 business days, depending on your location, in addition to a signature upon delivery.
* Delievry time above just for your reference, pls make sure you place your order at least 10 days ahead of your schedule to make sure you can get the hair on time.  

Shipping confirmation and tracking number is available via the email that you left when placing order as soon as your order departs our facilities.Please check your spam folder if you don’t see it inside your inbox. We recommend you to leave both your email and phone number when placing order to make sure you can receive all update of your order in time. 

Once you receive the tracking number, you can track your package at

Please note that once packages are carried by DHL/Fedex, we are no longer responsible for the delivery of the item. This responsibility is passed on to the shipping company. So we are NOT responsible for any lost/stolen package. You will not receive a refund for lost/stolen package. If you will not be home on the expected arrival date/time, we recommend to contact DHL to have your package held at their location or rearrange delivery time.

In case that the package get lost in transition/ out of delivery, pls call your local DHL customer service (1-800-225-5345) to solve the issue. If there is anything else that we may do for you, please do not hesitate to reach out!


For all international orders, you will need to pay for all import taxes, duties and tariffs (if any) as per your country’s governing laws in order to clear customs.

If you have any problem with the shipping info and payment, pls contact us at once:


Whatsapp: +86-130-0686-6483

FB/IG: @heymywig_

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